9th Floor Causeway Building, Cnr 3rd & Central Ave
+263 242 700 000 info@bpozimbabwe.org
Invest in Zimbabwe

A Nation Built for Global Business

Modern infrastructure, a skilled workforce, and a strategic location at the heart of Africa. Zimbabwe is open and ready for the world's outsourcing leaders.

Why Invest in Zimbabwe Become a Member
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Target Jobs by 2030
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About the Council

Zimbabwe's Voice for Global Business Services

The Zimbabwe BPO Council (BPOAZ) is the country's premier trade association for Business Process Outsourcing (BPO) and allied services. We facilitate trade, advocate for sector-friendly policy and position Zimbabwe as Africa's premier outsourcing destination — an English-speaking, well-educated, time-zone-friendly partner for the global market.

  • Government-linked national industry body
  • 73+ registered organisations in our coordinated ecosystem
  • International investor matchmaking & trade facilitation
  • Skills development across universities and bootcamps
Learn More About Us
Zimbabwe BPO professionals at work
Trusted by industry, partnered with government — the authoritative voice for Zimbabwe's BPO sector.
Vision & Mission

Where We're Going — and How

A clear ambition, backed by a structured mandate.

Our Vision

To transform Zimbabwe into Africa's premier services hub and economic gateway.

Our Mission

To facilitate business and trade in Business Process Outsourcing (BPO), IT-Enabled Services (ITES) and Global Business Services (GBS); to influence government policies and legislation in support of the industry; to facilitate strong relationships and trade between outsourcing companies in Zimbabwe and to build connections with global outsourcing trade organisations.

Invest in Zimbabwe

Why Global Business Chooses Zimbabwe

A nation built for global business — with the talent, the infrastructure and the will to lead Africa's outsourcing future.

World-Class Talent Pool

Zimbabwe boasts one of Africa's highest literacy rates and produces over 300,000 graduates annually — predominantly English-speaking, technically capable and culturally aligned with global markets.

Strategic Time Zone

GMT+2 enables real-time collaboration with Europe, the Middle East, Africa, and excellent overlap with the UK, North America and Asia-Pacific markets.

Native English & Neutral Accent

English is an official language with a clear, neutral accent that is preferred for international customer engagement, technical support and content services.

Stable & Investor-Friendly

A predictable regulatory environment, special economic zones, attractive incentives for licensed BPO investors, and active government support for the sector.

Robust Digital Infrastructure

High-speed fibre connectivity, multiple submarine cable landings via partners, redundant power solutions for mission-critical operations and modern Tier-III data centres.

Compelling Cost Advantage

Highly competitive operating costs — real estate, salaries and overheads — without compromising on quality, governance or service delivery standards.

Capabilities

World-Class BPO & GBS Services

From customer experience to AI analytics — Zimbabwe delivers across the full Global Business Services spectrum.

Customer Experience (CX)

Inbound & outbound contact centres, omnichannel customer support, retention programmes, and customer success management for global brands.

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IT & Technical Support

Tier 1 to Tier 3 technical assistance, IT helpdesk, remote diagnostics, 24/7 NOC support, and cloud operations.

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IT-Enabled Services (ITES)

Software development, QA testing, mobile applications, DevOps, cloud engineering, and integration services.

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Data Management & Analytics

Data entry, data cleansing, migration, annotation, business intelligence and advanced analytics reporting.

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Finance & Accounting

Bookkeeping, AP/AR management, financial reporting, audit preparation, payroll and compliance services.

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HR & Recruitment Outsourcing

Talent acquisition, payroll administration, employee management, training operations and HRIS implementation.

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View All Services
New: AI & Digital Innovation

The GAME Framework

The GAME Framework — adopted by BPOAZ as its official AI adoption methodology. Field-tested across the US, UK, Australia and Canada, and now driving Zimbabwe's structured approach to AI in the BPO sector.

G

Governance

AI policies

AI policies, ethics and oversight

Defines how members govern AI responsibly

A

Automation

Automate work

Identifying and automating processes

Quick wins for local operators

M

Measurement

KPIs and ROI

Defining KPIs and tracking ROI

Prove AI value to clients

E

Enablement

People & tools

Equipping people and operations to succeed with AI

Skills, tooling and infrastructure that make adoption stick

Explore the Framework Join the AI Pilot
Don't Miss This

Upcoming Flagship Event

Featured Zimbabwe BPO Investment Summit 2026

Zimbabwe BPO Investment Summit 2026

Positioning Zimbabwe as Africa's Next BPO Destination

The premier annual gathering of BPO industry leaders, government officials, investors, and technology partners — a flagship event showcasing Zimbabwe's readiness to lead Africa's outsourcing revolution.

--Days
--Hours
--Mins
--Secs
15 - 17 September 2026
Harare International Conference Centre
  • International investor matchmaking sessions
  • Government BPO framework presentation
  • Live BPO operator showcases & demos
  • Skills development & talent showcase workshops
  • Industry Excellence Awards ceremony
  • Networking dinners with sector leaders
View All Events Enquire
Our Partners

Trusted by Industry Leaders

Join Us

Membership

Be part of Zimbabwe's BPO revolution. Members shape policy, access world-class connections and gain priority visibility with international investors.

Associate Member

For startups, individuals and organisations exploring the BPO sector.

  • Listing in the BPOAZ directory
  • Monthly BPOAZ newsletter
  • Public event access
  • Access to sector intelligence summaries
  • Member-only community channels
Apply Now
Most Popular

Full Member

For active BPO operators and service providers.

  • All Associate benefits
  • Investor matchmaking & lead-sharing
  • Training & certification discounts
  • Marketing & PR support
  • AGM voting rights
  • Priority event access & speaking slots
  • Inclusion in the national BPO pitch deck
Apply Now

Corporate Member

For large enterprises and multinational operators.

  • All Full Member benefits
  • Premium directory placement
  • Advisory Board seat eligibility
  • Direct government liaison support
  • Dedicated relationship manager
  • Custom research & reports
  • VIP access at all BPOAZ events
Apply Now
View Membership Details
Get Started

How to Join in 4 Steps

01

Explore

Browse our services, membership tiers, and opportunities — find where you fit in the Zimbabwe BPO ecosystem.

02

Apply

Complete the online application with your organisation details, sector focus and intended membership tier.

03

Review

Our membership team reviews your application and may schedule an introductory meeting.

04

Onboard

Once approved, receive your credentials, welcome pack and immediate access to BPOAZ member benefits.

Testimonials

What Our Members Say

"BPOAZ shaped the policy environment that lets us compete globally. The sector advocacy work has fundamentally transformed how Zimbabwe is perceived in international outsourcing markets."

J

James M.

CEO...

"The investor matchmaking through BPOAZ connected us with three international clients in just six months. The level of professional support is world-class."

T

Tatenda M.

Director...

"BPOAZ skills programmes meaningfully improved our workforce quality. Our customer satisfaction scores went up 40% within a year of partnership."

G

Grace C.

HR Manager...

"Being part of BPOAZ has given us a seat at the table — both with government and with international partners. It is the single best investment we have made in our growth."

T

Tinashe D.

Founder...

"The GAME AI Framework rollout has positioned us at the forefront of intelligent outsourcing in Africa. BPOAZ is genuinely setting the standard for the continent."

R

Rufaro S.

Operations Director, Z...

"BPOAZ events are where the most important conversations about Africa's BPO future are happening. The investor summit alone has more than paid back our membership investment."

B

Brenda C.

Country Manager...

Ready to Power Zimbabwe's BPO Future?

Join the coordinated national effort to grow Zimbabwe's outsourcing economy. Become a member, partner with us, or talk to our team.

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