9th Floor Causeway Building, Cnr 3rd & Central Ave
+263 242 700 000 info@bpozimbabwe.org
Leadership

Meet the BPOAZ Team

The management team driving Zimbabwe's BPO transformation — a coalition of policy, industry and innovation leaders.

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Management Team

Tonderai Nyakuhwa

Tonderai Nyakuhwa

Chairman

Aquiline Mazhawidza

Aquiline Mazhawidza

Secretary

Faith Chauya

Faith Chauya

Treasurer

Lenon Magwenjere

Lenon Magwenjere

Board Member - Chair, AI & Digital Innovation

Phillip Fraser

Phillip Fraser

Board Member

Working Groups

Our Committees

Specialised committees driving the BPOAZ agenda — each with clear objectives and a dedicated mandate.

Policy Advocacy

Drives advocacy for BPO-friendly legislation, tax frameworks, and sector incentives.

  • Drive advocacy for BPO-friendly legislation and tax frameworks
  • Engage with the Ministry of ICT and related agencies
  • Champion sector incentives for licensed BPO investors
  • Publish regulatory position papers

Skills Development

Builds the talent pipeline — university partnerships, bootcamps, and the BPO-ready certification.

  • Build the BPO talent pipeline through university partnerships
  • Develop the BPO-ready certification pathway
  • Coordinate sector bootcamps and apprenticeships
  • Bridge the supply-demand skills gap

Marketing & Investor Promotion

Owns the national brand, pitch deck, investor communications and diaspora outreach.

  • Build and own the national BPO brand and pitch deck
  • Promote Zimbabwe to international investors
  • Drive diaspora outreach and engagement
  • Lead investor-facing communications

SME Capacity Building

Supports small and medium BPO operators with tools, mentorship, and ISO certification pathways.

  • Support small and medium BPO operators with tools and mentorship
  • Coordinate ISO certification pathways
  • Run capacity-building bootcamps
  • Connect SMEs with larger market opportunities

Research & Sector Intelligence

Produces the sector baseline report and ongoing intelligence for members and government.

  • Produce annual sector baseline reports
  • Generate ongoing market intelligence
  • Benchmark Zimbabwe against regional peers
  • Inform members and government with data

Membership Ethics & Standards

Guards standards of conduct — data ethics, client confidentiality, fair competition.

  • Maintain standards of conduct across the membership
  • Guard data ethics and client confidentiality
  • Promote fair competition in the sector
  • Manage member grievances and dispute resolution
Active

AI & Digital Innovation

Owns the GAME Framework rollout, AI pilots, and Zimbabwe's AI Readiness Standard.

  • Own the GAME Framework rollout across members
  • Establish Zimbabwe's AI Readiness Standard
  • Coordinate AI pilots and partnerships
  • Publish quarterly AI updates and best-practice guidance

Ready to Power Zimbabwe's BPO Future?

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